Return services may be delayed as a result of COVID-19 safety measures.
Some products do not have returns and exchanges. These products are usually personal products. There are no returns or exchanges for some special orders.
If an item isn’t the perfect match, you can return it for a refund within 30 days of delivery* in the original condition and packaging.
Please note that you are responsible for the costs of returning items. If you choose for us to arrange for them to be collected and/or shipped, the return shipping charge can vary between £4.99 and £14.99 for small parcel courier services and from £20.00 and £50.00 for large parcel courier services. This cost will be deducted directly from your refund.
Some items cannot be returned, including:
- Items which are personalised or customised to your specifications
- Maraz gift certificates
However, if your item is damaged or defective, these exceptions do not apply. In this case, we’ll take care of it and work with you to find the best solution.
To start a return, visit My Orders.
(*) The day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
Regardless of our return conditions, your statutory right of withdrawal applies.